Refund & Returns Policy

1) Eligibility

• Return requests must be initiated within 30 days of delivery.
• Items must be in original condition: unworn, unwashed, unaltered, free of odors and marks, with all original tags, labels, dust bags, and packaging.
• Proof of purchase is required (order number or receipt).
• Items marked Final Sale are not eligible for return or exchange unless defective or incorrect.

Non-returnable items

• Underwear, socks, face coverings, and swimwear (for hygiene reasons)
• Gift cards and store credit
• Customized or altered items
• Bundled or free promotional items not returned with the primary item

2) How to start a return

1. Email [email protected] with your order number, item(s), and reason for return/exchange.
2. We’ll reply within 1 business day with your RMA and return instructions.
3. Pack securely. Place the item in its original packaging and include any accessories and tags.
4. Attach the provided label (if applicable) and ship within 7 days of RMA approval.

3) Exchanges

Exchanges are processed as a new shipment once your original item is received and inspected. To reserve the size or color you want, we can:

• Hold your requested size for 48 hours after issuing your RMA (subject to stock), or
• Recommend placing a new order now and refunding the original once it arrives back.

4) Refunds

• Approved returns are refunded to the original payment method.
• Inspection typically takes 1–3 business days after delivery to our facility.
• Once approved, refunds post in 3–5 business days. Bank or card processing can take up to 10 business days depending on your provider.
• Shipping fees are non-refundable unless the return is due to our error.
• If requested, we can issue store credit for immediate reuse.

5) Defects, damage, or wrong item

If your order arrives damaged, defective, or not as described, contact us within 7 days of delivery with photos of:

• The item (full front/back)
• Close-ups of the issue
• Inner brand tags and season/size labels
• Outer shipping box and packing slip

We’ll prioritize a replacement or full refund and provide a prepaid label as applicable.

6) International returns

• International customers are responsible for return shipping and any customs duties or taxes. These are not refundable by Supreme Sale.
• Mark returns clearly as “Returned Merchandise” on customs forms to avoid delays.
• Exchanges ship after the return clears customs and is inspected.

7) Order changes & cancellations

• We can modify or cancel orders within 60 minutes of placement during business hours if the order has not yet been packed.
• After dispatch, please follow the standard return process.

8) Price adjustments

• One-time price adjustment within 7 days of delivery if the identical item (same style, color, size, and condition) is discounted on supremeonsale.com and still in stock.
• Not valid on Final Sale items, limited drops, or time-limited promotions.

9) Holiday & gift returns

Qualifying orders placed between November 15 and December 31 enjoy an extended return window until January 31 (Final Sale exclusions apply). Gift returns can be exchanged or issued as store credit to the gift recipient.

10) Restocking & condition review

• Returns received outside the condition guidelines may be refused or subject to a cleaning/processing fee up to 15%.
• Missing accessories, tags, or packaging may reduce the refund amount.

Return address

Returns are accepted by RMA only. After approval, ship to the address provided in your RMA confirmation. Our main correspondence address is:

Supreme Sale
847 Broadway, Suite 302
New York, NY 10003, USA

Frequently asked questions

How long do I have to return an item?

You have 30 days from delivery to request an RMA for eligible items.

When will I see my refund?

After your return is delivered to us, please allow 1–3 business days for inspection and 3–5 business days for funds to post, depending on your bank.

Do you offer free returns?

We cover return shipping for defective, damaged, or incorrect items. For size or preference returns, the customer covers return shipping.

Can I exchange a Final Sale item?

Final Sale items are not eligible for return or exchange unless defective or incorrect.

How do I start an exchange?

Email [email protected] with your order number and the size/color you want. We’ll confirm availability and provide options.

Last updated: January 2026